We ship via USPS, Fedex, and UPS (please be aware of the current situation and expect small delays). You will receive an email containing your tracking number once your package has shipped. 

Orders take 1-2 business days to be processed. Once an order is placed it may take up to 3-5 business days to be delivered.

Please be sure to triple check your address as Feels Familiar is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", Feels Familiar is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.  

Please be aware that Feels Familiar is not responsible for delayed transit times and damaged products once your order leaves the studio. We have no control over transit times and what happens during transit, Once packages are given to the mail carrier. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier. 

Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship. 

Once packages leaves our studio it's no longer our responsibility.

INTERNATIONAL SHIPPING

At this time we do not offer international shipping. We hope to in the future.

RETURNS/REFUNDS

If you are not 100% satisfied with your purchase, you can return it and get a full refund for the price you paid for the products.

You can return your order for up to 30 days from the date your order was shipped.
All products you return must be in the same condition you received them and in the original box. Packaging and seals must be intact and unbroken. Product unused. A refund will be issued for the price paid for the products only. Shipping costs are the responsibility of the buyer.

When contacting us about returns, please provide your order number and any relevant information to info@feelsfamiliar.com

DAMAGES

We package each candle/product with care. If your candle happens to arrive broken or please email info@feelsfamiliar.com your order number and a picture of your damaged candle, within two (2) days of receiving, we will take care of you.

Lost packages will need to be filed with the shipping carrier as we have no control over what happens during shipments. 

FEELS FAMILIAR IS NOT RESPONSIBLE FOR THE MISUSE OF OUR PRODUCTS.